Refund policy

We sell to business customers only. Returning products that are not defective is not a buyer's right — we may accept such a return at our discretion, and opened packages are not taken back. Products sourced or contracted for a specific buyer cannot be returned or cancelled. Claims for defective goods are accepted: wrong product or quantity, damage, expired shelf life or deviation from the manufacturer's specification.

Report visible defects in writing within 2 working days of receipt and hidden defects as soon as discovered, at the latest 6 months after delivery — to nextproject@nexttrade.mk with the invoice number, batch number and photographs. We acknowledge the claim within 5 working days and examine it together with the manufacturer's quality department. A justified claim is settled by replacement or credit note; if that is not possible we refund the amount paid. Returns only with our written consent; we bear the cost of returning a defective product.